Bsoul will deliver products only within India and will not be liable for any claims related to orders placed from outside India.

If Bsoul receives an order from a location where additional taxes apply (e.g., VAT, Import Duty, Octroi, local area cess, or tax), Bsoul will not be responsible for paying these charges. The customer will be required to bear such costs.

Bsoul reserves the right, at its sole discretion, to limit the number of items purchased per person, per household, or per order. These restrictions may apply to orders placed using the same account, the same payment card, or the same billing and/or shipping address. If such limits are applied, customers will be notified. Bsoul also reserves the right to prohibit sales at its sole discretion.

Orders are shipped via reputed courier services, and tracking information is available on the courier partner’s website. A tracking link will also be provided on the Bsoul website. For deliveries within Mumbai, Bsoul may use local delivery partners for faster service.

Bsoul's delivery services are managed by third-party logistics partners. While we strive to ensure timely and secure deliveries, unforeseen circumstances may occasionally cause delays.

We partner with trusted courier services to facilitate efficient deliveries. However, Bsoul is not liable for any delays, miscommunication, or misconduct by courier partners or delivery personnel, as these are beyond our direct control.

Shipping charges are subject to change and are calculated based on the delivery destination, package weight, and other factors. The exact charges will be displayed at checkout.

Cash on Delivery (COD) orders incur additional COD charges, which are clearly outlined at checkout. For Part COD and Part Prepaid orders, a minimum fixed non-refundable charge applies, which will also be displayed at checkout.

All products are securely packed in corrugated paper boxes to ensure maximum protection.

For all delivered products, customers must record a clear 360-degree video of the package and an unboxing video from the sealed package to ensure the condition of the contents inside. In case of any issues or refund requests, this video must be shared with us. The video should clearly show the sealed package being opened and the contents inside.

Customers can send the video via WhatsApp at +91 8826269711 or email it to info@bsoul.in, mentioning the order number.

Bsoul takes no responsibility for goods signed by an alternative person on the customer's behalf or for OTPs shared with delivery personnel before receiving the order.

We are not responsible for any damage that occurs after delivery while the customer opens the package.

Any claims regarding shortages or damages must be reported to Bsoul’s customer service on the day of delivery using the contact details provided below.

Orders may be shipped in multiple shipments depending on the products ordered.

Customers can track their orders through their Bsoul account, the WhatsApp message received at the time of order, or by providing order details.

Please note that tracking updates may take up to 24 hours after the shipment has been handed over to the courier partner.

For further assistance or clarification, please contact our customer care at info@bsoul.in or reach us via WhatsApp/Call at +91 8826269711.